24/7 Customer Support
Read more about customer support and why it's hard to find a web hosting provider that provides top-class support.
Being able to get in touch with your cloud website hosting provider when you have any type of questions or encounter any issues is really important and how quickly they will respond and take action could be crucial, especially if your site is business-oriented, as more downtime could mean losing potential customers. The support options are, in addition a way to identify genuine suppliers from resellers. The latter usually respond only to e-mail messages or support tickets and you may have to wait for a day or even more to receive a reply. When your issue needs a few responses, you could end up losing several days in order to get a basic problem resolved. When you use the services of a legitimate and reliable website hosting provider, you will be able to connect with the support team at any time and get a quick response no matter what the issue or your question is - pre-sales, customer or tech one.
24/7 Customer Support in Cloud Website Hosting
We provide you with 24/7 billing, customer and technical support for all our Linux cloud website hosting
. Even if you aren't our client yet and you have some questions, we will give you a hand right away and supply you with the necessary information, in order to give you the choice to make the best decision when you acquire your new website hosting account. We're available any time, including weekends and holidays, and we offer numerous ways of communication to contact us - phone, live chat, e-mails and support tickets. For your benefit, we have several telephone numbers globally, so you'll be able to call the one which is closer to you. The maximum response time for the e-mail messages and your tickets is one hour. The typical response time is around 15-20 min, which means that you can forget about waiting for days to receive assistance for some task or issue, irrespective of its difficulty.
24/7 Customer Support in Semi-dedicated Servers
We know how important it is to receive well-timed help, especially when your website is not working efficiently for whatever reason. All our Linux semi-dedicated plans
come with 24/7 customer and tech support, therefore if anything happens, you'll be able to use various methods to contact us - phone line with a few local numbers internationally, live chat, emails and tickets. The first two methods are for pre-sales, billing and basic matters, which means that in case you don't have an account yet, for instance, you're able to find more information regarding our solutions, or we will assist you with uncomplicated tech problems. The next two methods are for strictly technical troubles or everything that is more time-consuming because it is much easier to track the correspondence between you and our support team. The guaranteed max answer time for them is only an hour, the regular one - 15-20 minutes, so you won't have to wait for an entire day to get assistance as you may need to do with other service providers.
24/7 Customer Support in VPS Servers
With our VPS hosting plans
, you will not ever need to wait for more than 1 hour in order to get help for any kind of problem that you could have with the server or the software that comes pre-installed with it. We warrant this short response time for all support tickets that you open through your billing Control Panel or email messages which you send to our technical support crew. We have local phone numbers in a number of countries around the globe and a live chat service where we can help you with billing, pre-sales and general questions. Customer and tech support is available 24/7/365 via the various means of communication, so regardless what your question or problem is, there'll always be someone to help you out in a timely manner. In the event that you need help with third-party software, which you cannot set up or which gives you problems, you're able to take advantage of the Managed Services upgrade package that we supply for all of the VPS plans.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to get quick support in general, let alone if you operate a whole server, that's why every single dedicated server
that we offer comes with 24/7 support with one-hour reply time guarantee regardless of the issue. This service is free of cost for all of the difficulties with the server or the software that was installed by our admins during the setup, which means that you are able to contact us as many times as you need, even during holidays. You can either open a trouble ticket from the billing area or you can send an email message, and the actual answer time for either rarely exceeds thirty minutes since we have administrators available 24-7-365. In case you need general information about our servers or you have some billing question/issue, you may also call one of the local telephone numbers we have on as many as 3 different continents or you can employ our live chat service and speak to an agent online. For third-party software assistance, we provide a Managed Services upgrade, which you are able to include to your server plan through your billing Control Panel.