Service Uptime Guarantee
What's contained in the service uptime guarantee and why is it so essential when you pick your hosting service provider?
In most cases users check out the features they're going to get with a given cloud website hosting plan and forget something just as critical - the service uptime. As good as a plan can be, regular downtimes could lead to lower search engine ranking positions and lost clients whatever the reason for them could be. After all, very few people would come back to a website that is unavailable half the time, not mentioning the misused funds assuming you have invested in a marketing and advertising campaign. For this reason, when you buy a new web hosting solution, you should ensure that the service will be stable and your websites will be online always. This means more traffic, or in case you have an online store, for example, better uptime would mean more satisfied customers.
Service Uptime Guarantee in Cloud Website Hosting
If you obtain a cloud website hosting
plan from us, we guarantee that your web sites are going to be operational no less than 99.9% of the time. We've virtually got rid of the hosting server downtime by using a sophisticated cloud hosting platform where different sets of web servers handle every part of the overall service - files, databases, emails, etc. In this way, should there be an issue with a server, the other machines part of the cluster shall simply take over and your websites will not be affected in the slightest. In order to avoid any infrastructure troubles, we furthermore have diesel-powered backup generators and a number of independent Internet providers. Qualified admins keep an eye on the web servers 24/7 to sort out any software problems that may appear while software and hardware firewalls will prevent DDoS attacks against the servers.
Service Uptime Guarantee in Semi-dedicated Servers
When you use semi-dedicated server plans, you will reap the benefits of a 99.9% service uptime and you can just forget about any disruptions you may have experienced with other providers. Different to the vast majority of hosting companies, we don't manage everything on just a single hosting server. As an alternative, each part of the hosting service, such as the file storage, emails, databases, Control Panel, statistics, etc., has its own clusters of web servers. If one server fails, the others shall take over, so your internet sites will never be affected. In addition we employ a revolutionary load-balancing platform that guarantees the optimal performance of both our web servers and the internet websites accommodated on them. Several different Internet providers and diesel powered generators are our backup in the event of an infrastructural problem, while a crew of skilled professionals, that's available 24/7, watches the system in case of software problems. Through our Linux semi-dedicated plans
, your internet websites will be up and running no matter what.
Service Uptime Guarantee in VPS Servers
All of our Virtual Private Server packages have a 99.9% uptime guarantee. The stability and availability of the service is ensured by a number of Internet providers and diesel backup generators. We also work with new hardware for the physical servers where the VPS accounts are set up to steer clear of any possibility of hardware malfunction and each part has been tested carefully. The integrity of your data is ensured through enterprise-level hard disks working in RAID and the uptime guarantee time includes all repairs and maintenance procedures, so your web sites are going to be functioning basically without any disturbances. Our competent professionals will resolve immediately any software issue that may appear, so even if there's a problem with another VPS server
account on the physical hosting server, your VPS isn't going to be affected. The server uptime is listed on our site and not hidden in our Terms of Service because we can keep our promise and provide you with a very reliable hosting service.
Service Uptime Guarantee in Dedicated Servers
When you acquire a dedicated server
through us, we guarantee that it's going to be operational a minimum of 99.9% of the time. Firstly, your hosting server is going to be built with new and thoroughly tested hardware components and we will not do any compromises with that. Our data center in downtown Chicago provides powerful diesel backup generators, so in the case of an outage your hosting server will still be working and with numerous redundant Internet providers, your Internet sites are going to be available if there is any online connectivity difficulty. In case there is any unexpected conditions, we have qualified system administrators which keep an eye on all web servers at all times and they can react immediately to eliminate the issue in a very timely manner. Last but not least, our web servers have software and hardware firewalls to stop the excess traffic in the case of a DDoS attack.