There are several ways to touch base with the web hosting company whose services you’re using, but the one that you’ll invariably find no matter which company you select is a support ticket system. It is the easiest correspondence channel for many reasons. In case no tech support staff representative is free at the moment and they’re all engaged, a telephone call may not be answered, but a ticket will invariably be received. Additionally, you can copy & paste extensive bits of info without the need to worry about typographical mistakes, and if a given issue requires more time to be solved or a number of replies must be exchanged, all the info will be in one location, so either party can always see the steps taken by the other one. The negative side of using tickets to get in touch with your hosting provider is that they are usually separate from the hosting platform, which suggests that if you need to provide info or to adhere to instructions, you will have to use at least 2 different admin dashboards and this number could increase in case you want to manage a couple of domain names. Furthermore, lots of hosting companies reply to tickets after several hours, or even once in every 24 hours, and for you as a customer, this means wasted time whilst waiting for a response.
Integrated Ticketing System in Cloud Website Hosting
The ticketing system that we are using for our Linux cloud website hosting
is not separate from the hosting account. It is an indivisible part of our full-featured Hepsia Control Panel and you’ll be able to access it whenever you need with only a couple of clicks, without ever logging out of your hosting account. The ticketing system features a quick-search field, which will help you track down the status of any trouble ticket that you have already posted, if you need it. Besides, you can see knowledge base articles that are relevant to different problem categories, which you can select, so you can discover how to tackle a particular issue before you actually post a ticket. The response time is maximum 1 hour, which implies that you can get prompt assistance at any time and in case our client service team recommends that you should do something inside your hosting account, you can do it on the spur of the moment without the need to log out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which is included with all our Linux semi-dedicated plans
, was developed with one objective in mind – that you should be able to manage everything connected to your account in one place and the support tickets make no exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, if you have a query or run into a complication, you can contact our help desk support team members instantly without needing to go to a completely different admin console. You can search through your files or check a variety of settings in your account while sending a new ticket or reading the response to an old one. In case you have a vast number of tickets and you wish to find a specific one, you can take advantage of the intelligent search option, which is available in the Help section. We guarantee that you will obtain a reply in no more than an hour irrespective of the nature of your query or issue.