A live chat is among the many ways of communication offered by some website hosting suppliers as part of their support services. Depending on the company, the chat is used for billing, pre-sales and/or technical assistance. This method of communication is faster compared to a support ticket and it makes it less likely to misunderstand or misspell something as compared to a telephone call with a representative. What's more, if the issue that you have needs some time to be examined and dealt with, you will be able to do something else meanwhile rather than just waiting, like you'd have to do if you call. You can also take advantage of a live chat support service without charge as long as you have Internet accessibility even when your web hosting provider is situated in a different country and they don't have a local telephone number that you can call.
Live Chat Support in Cloud Website Hosting
Along with the telephone and ticket support, we offer live chat support too. You'll be able to contact us every single day, which includes weekends and holidays, and we will give you more info about the Linux cloud website hosting that we supply in case you are not among our customers yet, or about general and billing questions in case you already have a user profile. Although for entirely tech matters you have to open a trouble ticket to our technical support, since such issues will need more time to be dealt with, you can still contact us on our live chat for some tech details. For instance, we are able to assist you to set up an e-mail address in your email client or troubleshoot numerous issues, saving you considerable time. Even if our phone lines are already off for the day, you can speak with a live person.
Live Chat Support in Semi-dedicated Servers
We provide live chat support that is accessible to all of our potential and present customers. In case you're searching for a new website hosting account, you are able to chat in real time to one of our representatives and receive more info about our Linux semi-dedicated plans so as to select the right package for your websites. In the event that you already have an account with us, we'll assist you in a timely manner with billing, general and first-level techmatters. Even though in some instances you will have to open a ticket because there're problems that cannot be resolved through a live chat, we'll be able to assist you with numerous common tasks, like setting up an e-mail account in an email client or forwarding one domain name to another. As a result, you'll receive quick support and you will save a long time.