If you’re a website owner, a problem can always surface and it does not automatically need to be related to the web hosting service. For example, something can go wrong when you bring a web-based application up to date or some vital content may be edited or deleted incidentally. No matter what the essence of the problem is, you’ll need to contact the respective help desk support staff and ask them to retrieve a backup or to assist you in dealing with the problem that you are struggling with. How quickly they will do it will determine the period of time that your sites will be unavailable. For certain sites like social networking sites or online shopping portals, a regular downtime interval often means lost visitors and money. Therefore, it’s exceptionally important for you to use the services of a web hosting company that offers not only a good customer care service, but also a fast one.
One-Hour Response Guarantee in Cloud Website Hosting
In case you are using one of our Linux cloud website hosting and you’ve got an inquiry or bump into some problem, you can contact us 24x7 by opening a technical support ticket or by writing an e-mail and we will make sure that you receive a reply in no more than sixty minutes. If the issue can be resolved, we will do it before we reply, whereas in case there is something that you have to do on your end, we’ll give you all the needed details – what settings to check, what possible solutions to try, etc. Normally, you’ll receive a reply within less than half an hour, so waiting for hours or even for more than 1 day to receive assistance is something impossible. Our one-hour reply time guarantee is valid for any question that you may have – technical, billing or general.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server package from us, you can take advantage of our fast support services. You’ll obtain a response to any support ticket posted through the hosting Control Panel or email sent to our customer and tech support team in no more than sixty minutes. The response time is guaranteed and it applies irrespective of the matter – billing or technical. Often, it takes far less time to investigate and solve a problem. We will give you more details in case the solution entails something that needs to be done on your end. In case you get in touch with us during public holidays or weekends, the response time will be the same and since our support team is on duty 24/7/365, you will get immediate assistance for virtually any billing, technical or general issue irrespective of the hour at which you contact us.