Despite the fact that this isn't the most importantfactor to help you recognize a dependable cloud website hosting company from a bad one and a reseller from a real supplier, the option to call and talk to a live person is a sign that you are not dealing with a one-person company and that you can reach somebody when you're looking for help. The telephone support for website hosting services may range from basic to dedicated, which means that the problems which can be resolved through a phone call differ depending on the specific service provider. Generally, these issues are simpler and feature billing or first level tech issues as more complex tasks generally require a support ticket where both you and the administrators can track what's going on with a particular issue. Still, having the option to phone call your provider can save you considerable time and efforts for the countless small issues which may eventually show up at the time you manage your website hosting account.
Phone Support in Cloud Website Hosting
All of our cloud website hosting packages include telephone support 14 hours per day even on public holidays, so that if you don't have an account yet, you will be able to call and learn more about our solutions or whether we meet the system requirements for your web sites. For your convenience, we have local phone lines in the United States of America, Great Britain and Australia, so you're able to call the phone number which is closer to you. If you are a current customer, we can help you timely with any general and billing issues as well as with a number of technical issues in order to save you time and efforts - we are aware of the fact that sometimes it is easier to talk with a live person and get things done promptly. Of course, some issues simply cannot be taken care of on the telephone, so if this is the case you're able to use our ticketing system.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day phone support, you can be certain that there will always be someone to help you when you have any questions about the semi-dedicated server packages that we provide. Whether you wish to find out more about our packages, you have some billing issue or some general issue, you can just give us a call. Despite the fact that some more complex matters may need a support ticket to give time to our tech support crew to investigate, we will assist you with many technical questions over the phone as well, saving you precious time and efforts. As we have data centers on three continents - in the United states of America, the UK and Australia, we have local telephone lines in all of these countries as well. In case you are in a different country, we also have a global number where you're able to reach us.