Tech Support Channels
A Sixty–Minute Support Ticket Response Guarantee
Each assistance request you send to us will be dealt with within maximum 1 hour. If your trouble ticket or e–mail requires further assistance from a server administrator, we’ll without delay forward it and leave a note to let you know that your matter is being worked on. If you take advantage of our Optional Admin Services package, all of the services included there will be executed at a time that suits you.
A Premium Tech Support Service
We will be online for you 24x7x365 to answer any queries that you may have with regard to our Site Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated web hosting server. If you also require assistance tackling server management procedures, you can have a glance at our Optional Admin Services package, which includes data backup space, weekly OS updates, server monitoring and rebooting procedures, as well as problem troubleshooting and software installation services
An Easy–to–Navigate Help Area
Each dedicated web hosting plan comes with our free–of–cost Site Control Panel, which features an exhaustive knowledgebase and a set of how–to video tutorials. Whenever you need assistance with the Site Control Panel, just press the Videos or Help buttons located in the top right corner.